Nathan Daniel: 0:01
Welcome back to the Broker-to-Broker Real Estate podcast. My name is Nathan Daniel, and I'm excited that you're here today. We have a guest coming back to the show, and we're gonna have a real conversation. I've been getting a lot of questions around Chime Technology. So I thought, what better way to have Randy Caroll himself come back to the show and honestly open it up to dialogue and see from a real standpoint what Chime's is all about. I'm gonna cue up the music. Let's get started. Welcome to the Broker-to-Broker Real Estate podcast, where we have real, raw conversations with industry leaders, finding out how to connect, support, lead, and ultimately make an impact and drive results in the lives of your agents. I'm your host, Nathan Daniel, and welcome to the show. Welcome, Randy. Hey, welcome back, man.

Randy Caroll: 0:53
Thank you. It's good to be back here.

Nathan Daniel: 0:56
Yeah. Well, I'm excited today. Like I said, I've been having a lot of conversations lately about Chime. And so I thought what better way just to bring awareness to Chime and have you on here and let's get through some questions. How about that?

Randy Caroll: 1:10
Yeah, absolutely. I'm happy to do it.

Nathan Daniel: 1:14
All right. So before we get going, for those that are just tuning in for the first time, I want to make sure you know who Randy is. So Randy, tell us a little about yourself and who you're with with Chime.

Unknown: 1:24
Yeah, so Randy Caroll, I'm here in the Atlanta, Georgia area. Believe it or not, it's incredibly cold despite the terrible nicknames Atlanta gets today, which is why I've got my pullover on. I am the strategic partner and channel sales manager here at Chime. So really, it is my luxury and pleasure to be able to go out, work with awesome individuals like Nathan, just to do things like this, talk about Chime, help the industry understand what Chime is, who Chime is, and just evangelize, if you will.

Nathan Daniel: 2:06
Awesome. So thank you for sharing that. What I want to do before we get started, I'm going to ask you a couple questions. Are you ready to play?

Randy Caroll: 2:15
I'm ready. Let's do it.

Nathan Daniel: 2:16
Alright, so first question. I don't know the questions that are coming up. So this is the first one. Here we go. What habit can't you seem to quit?

Randy Caroll: 2:28
What habit can't I seem to quit. Oh man, this would be a better question for the girlfriend, I think. She can give you a better....she'll give you something way more entertaining than what I can come up with. What habit cannot seem to quit. Probably falling asleep when we're watching TV. Just out like that.

Nathan Daniel: 2:56
I do the same thing. Like my son, we sit down, we start watching his little show before he goes to bed. And I tell you what, it's something in those shows that it's like...and just puts me straight out.

Randy Caroll: 3:07
Yes. Yeah.

Nathan Daniel: 3:09
Well, alright. Second question. What is the meanest thing that you have done?

Randy Caroll: 3:14
Wow, you're saying I've done. You know what? Ninth grade football practice. We were running. I played defense and we were playing against the scout team in offense, getting ready for a football game. And one of my buddies was running the ball. Someone else had him wrapped up around the legs and he wasn't moving anywhere. And I just rocket-launched myself right into him. Like I hit him where I was supposed to hit him. But it was lined up so perfectly. I rocketed myself into him and broke his fibula.

Nathan Daniel: 3:59
Oh, man.

Randy Caroll: 4:01
That's pretty mean.

Nathan Daniel: 4:02
That's pretty mean.

Randy Caroll: 4:03
I should have just walked over and pushed him down. Because I would have done it, right? He got, like, side up like this. But...

Nathan Daniel: 4:10
Oh, man. Okay. Let's see here. All right. These are interesting. This category is interesting this time. Who is the last person that you stalked on social media?

Randy Caroll: 4:28
You know what, I get a lot of random Facebook requests from just going out and being in various Facebook groups. And so I probably stalked whoever the most recent person was friend requests me.

Nathan Daniel: 4:44
I totally get that. I think that's a...because I get the same thing. I'm getting requests all the time. And I'm like, okay, who is this person? What's my connection to him? Are we a good match? Do we want to be friends, right? Yeah, it's not about going just accepting everybody anymore. It's like, let's be intentional about this.

Randy Caroll: 5:05
Just accepting everyone and then getting that random person who's clearly a bot. And they're trying to do dirty things.

Nathan Daniel: 5:12
Yeah, exactly.

Randy Caroll: 5:13
No more.

Nathan Daniel: 5:14
Exactly. Well, hey, thanks for playing along. Like I said, I don't know the questions that come up. So anyways, it's kind of fun to just go behind the scenes a little bit of who we're talking to. So thanks for playing along.

Randy Caroll: 5:25
Absolutely.

Nathan Daniel: 5:26
So, the rest of today, I want to jump into this episode and talk all about Chime. So as a reminder, obviously it's called the Broker-to-Broker Real Estate podcast. And so we work with a lot of real estate brokers specifically, and bringing value to them, right? So we talked to a lot of real estate brokers. However, we also want to talk about Chime with agents, right? So there's two levels to it. So let's start high level, if you're okay with that. Let's talk brokerage. And then let's filter it down to what does it mean for the agent when a broker partners with them. So tell us about Chime.

Randy Caroll: 6:04
Yeah, so Chime really...the way we've defined ourselves for the past 18-plus months is, we are a lead agnostic IDX-CRM solution. So the point of that lead agnostic comment is to get away from the idea that we're a program that you would only use or want to use if you're generating online leads. Or if you're trying to avoid Google pay-per-click, or Facebook advertising. We understand. That's definitely a huge part of the business. But there are so many lead sources out there. And so many programs that look similar to ours, are really only best utilized with online leads. And we have hundreds of clients who don't touch the thing, right, who don't touch online leads. Their sphere of influence, referrals, offline, what have you, and they make great use of our platform. So we are a lead agnostic IDX-CRM solution.

Nathan Daniel: 7:15
Okay. Alright, so as a brokerage, if I'm looking for something like if somebody referred me to Chime, typically, what's the question that you have asked most often coming in, right?

Randy Caroll: 7:31
Yeah, so it's funny, right? We're kind of what I like to describe is the best kept secret in real estate. So the number one question we get is, what do you do? What is Chime? Like what? You know, right. So that's easily, hands down, gotta be number one biggest question, I would say. What the real biggest question is...you've got the "what makes you different" kind of deal, some of these standard questions. When you're talking to a broker, though, it's our opinion, or my experience that brokers care about providing value to their agents, being able to recruit, being able to retain and being able to increase the average sales price of their agents sales. So with that piece in mind, what we bring to brokers is a really powerful CRM and automation tool that you can then give to your agents without having to worry about them getting a watered down version. So many of our competitors in the enterprise space, have a watered down edition that the agents get, with the idea of selling them, selling the agent their own platform that's more feature-rich. With the enterprise version of Chime, you're giving your agents a genuine Chime platform. And so you don't have to be concerned about them going off, paying for a separate Chime platform and possibly taking their business to another brokerage.

Nathan Daniel: 9:17
So what I hear you saying is when a brokerage signs up, you're getting access to everything within Chime, so an agent would gain access to everything within Chime.

Randy Caroll: 9:28
Right. Exactly. They would need you to accept the possible access to everything in Chime, right? You've got the different permissions that you give. But what you're getting from an enterprise perspective is, as the broker, you're getting your roll up dashboards, you're getting your business reporting, you're getting something separate for the brokerage, for the business. But what you're able to pass down to the agent is something that is traditionally a watered down by other products, yet not with Chime.

Nathan Daniel: 9:57
Okay. All right. So if I'm calling you...I'm a broker, I'm looking for a CRM, obviously, you're talking about that. If I'm...this reminds me of the conversation we had last time, right? There's a report that came out with real trends around technology being an important factor, right? Because we want to provide value, we got to stay competitive, right? So we talked about technology. We also talked about that CRM piece, but we also talked about online leads. So can we talk about that? Like there's, and I know you mentioned this earlier, that some people use it strictly just as a CRM, and they're not even touching the online lead portion of things. So within the CRM as leads are coming in, and that's a--you said permissions?

Randy Caroll: 10:45
Yeah, straight to agents, right? So you can customize permissions, so agents get access to what you want them to have access to.

Nathan Daniel: 10:52
Okay, so can I turn it on if I want people to opt in to getting leads, right? Because not everybody wants to work those online leads, right? So I can give permission to say, like five agents in my office that want those online leads.

Randy Caroll: 11:08
Yeah. So with our lead routing tool, there's a ton of creative ways you can distribute leads. If you want to build teams per se, within your brokerage...you're the Zillow team, because you have the quickest response rate, and you're the pay-per-click Facebook lead team, because y'all follow up well, or nurture a long term better in, etc, etc. You can build these rules within the platform to route the leads to the people that you want. And that is oftentimes actually used as a carrot or reward system. Within the platform, you can track contact percentage, follow up speed, time. So if you're doing your monthly one-on-ones, or you're reviewing the business, and you're saying, Nathan's following up with leads in 90 seconds. As a result of that, I'm going to give him more Zillow leads. I'm gonna put him on the the higher tiered lead team. You know, two months from now, Nathan's so busy, his follow up time went from 90 seconds to 90 minutes. I'm gonna take him off that until we can get that behavior corrected.

Nathan Daniel: 12:23
Okay. So then there's behind the scenes reporting, because I know a big part of it too. We've got to look at profit. And we track that and make sure that we're getting an ROI. And I've talked to so many brokers that pay for lead services, and don't even know how to track that return. Or they're not seeing any return because our agents aren't engaging. So tell us a little bit more if you can about the reporting system, behind the scenes in Chime for broker.

Randy Caroll: 12:49
Sure. So number one, you're talking about profitability. You want to make sure you're getting a return on your investment. One of our favorite reports amongst our clients is our source reporting. So you can actually track how much business you're getting from your various lead sources. So that gives you an opportunity to segment who you're buying leads from, or where you're generating leads from, and then double down on the sources that are generating a return and kick to the curb the programs that aren't. So that's a huge piece of profitability, because you need to be able to track where every dollar is being spent, and whether or not you're making money off that dollar. So, big fan of that.

Nathan Daniel: 13:31
So let me stop here real quick. So you're saying that it integrates with illow and any other online eader platform.

Randy Caroll: 13:39
Yeah. There's dozens of lead generation platforms out there. We integrate with over 200. So the e's plenty on there I've never ven heard of. But it's there.

Nathan Daniel: 13:51
Alright, so that's tracking all the income, incoming leads coming in. So you can track the business and actually look at the advertising dollars we're spending out in the world. Okay.

Randy Caroll: 14:00
That's also referrals, sphere of influence, past clients...so you're able to see more than just the leads that you'd be paying for. And that's really the point I want to get across to people is that we are a product for your entire business. In my experience in the past, with a different company, our clients then would use our product just for the leads that we generated, and maintain a totally different CRM. So you're spending more money, you're managing multiple platforms, you're losing efficiencies. With the Chime CRM, you can integrate your entire business into one place and get an overall view of the actual business and where the transactions are coming from.

Nathan Daniel: 14:46
That's cool. Okay. All right. Very cool. So we talked about the reporting system for incoming leads. What else?

Randy Caroll: 14:55
So the agent accountability piece is going to be really big as well. You're able to see their calls, texts, emails, their follow ups, on a given timeframe that you choose. You can see, again, their contact speed, right? How quickly they're following up with new leads. You can see their percentage of contact. So you really get a very healthy overall view into the activity of the agents, which can subsequently be used in your one-on-ones or your training time together.

Nathan Daniel: 15:34
Okay. And with that, you said texts integration like--so is that a thing? So an agent can actually hook their phone up to the CRM. So when they sending texts or emails or anything back and forth, is that able to be tracked? Is that what I heard you say?

Randy Caroll: 15:50
Yes, so every agent gets their own unique number. It's going to be a local area code number. It's not going to be some sketchy five-digit code. You don't have to worry about that. And you can text from the desktop, from the mobile app--there's multiple ways to do it. And the system will track that. It will keep a record within your lead contact record. So you can always reference it later. Ultimately, there's a...the lead record details just about everything. So that really helps when you're talking about nurturing a large database, and someone texts you, who you haven't talked to in nine months. You can just reference that, and you're pastoring of communications. The value there I like to point out is, in that exact circumstance, someone texts you who you haven't talked to in nine months, rather than trying to find and scramble all of your previous communications, it's there in one place.

Nathan Daniel: 16:49
Well, I like that. And I also like it to...what popped into my head from a brokerage point of view is compliance. Right? I mean, if I'm texting back and forth, whether it's through the program or whatever, if there's a place that can actually keep these records, because so often we have communication back and forth with a client. And in the case that it goes sideways for some reason, you have the documentation there, because it's being stored in some platform.

Randy Caroll: 17:22
Mm hmm. Absolutely.

Nathan Daniel: 17:23
So next question that's gonna lead me to: how long is that data stored?

Randy Caroll: 17:28
For the rest of eternity?

Nathan Daniel: 17:30
There you go. Okay.

Randy Caroll: 17:31
Until Amazon closes their doors on web services.

Nathan Daniel: 17:35
Okay. All right. So everything's housed on Amazon. Okay. All right. So tell us what's next, right? We have the agent accountability. We've talked about the online leads, we've talked about the CRM a little bit from a brokerage point of view. You mentioned teams. Teams are a big deal. So can I set this up, if, say, I want to set up a sub account. So I'm inside a brokerage, I want to start a team, I've got two, three agents that are on my team. Will I have access to those same reports that the broker does for my specific team members?

Randy Caroll: 18:13
Those are great questions. And that's exactly what our enterprise dashboard was built for. So if you can imagine, you're going to have this top level dashboard that only the broker and lucky few can log into and see, get their reports, get their information. And then you can--it's segmented in that report between teams. You can segment it by offices, by individuals, you can segment it in such a way that your teams are getting their own full-fledged Chime platform. And then the next kind of dashboard that would come after the enterprise, reporting dashboard, is going to be that team dashboard that we just talked about. So the team leader is going to be able to see all of that, but they're not going to see everything in the brokerage.

Nathan Daniel: 19:09
Okay. So that from an enterprise level, now, I'm putting my broker hat on, right? So I'm the broker over the entire company. All of a sudden, I decide, "You know what, I'm going to open up a branch location here, here, here and here." So under my enterprise account, I actually can open up all of those doors under the same account and I don't have to sign up for multiple accounts for each location.

Randy Caroll: 19:31
That's exactly right.

Nathan Daniel: 19:32
Okay. Very cool. I can actually go back to the reporting and actually look and say, Hey, as a team, here's how your team is doing right now. So you can have that conversation.

Randy Caroll: 19:44
One of the big issues with competitors of ours in this space is that every single time you open up a new location or want to give a team, their own platform, you're talking about paying for a new platform, that may or may not be integrated, that's going to be expensive, quite frankly. It's not cost efficient. But that's just not the case with us.

Nathan Daniel: 20:11
Well, and I know you have--one thing that I was thinking about, you have an open API, right? Like y'all are an open platform. And so y'all integrate. You already mentioned integrations a little bit from as far as the profitability, looking back at that, I know you integrate with--you have a new integration, right? With Brokermint. Is that right?

Randy Caroll: 20:29
Yeah. As a matter of fact, that's exactly right. We had a very high level integration for a while. We decided to double down on that because of working with more and more brokers. And now our Brokermint integration is stellar. Two way integration where you can begin a transaction within Chime. And suddenly all that data is in Brokermint. As you update it, it subsequently is updated in Chime. Make sure a great experience. Brokermint's got an amazing platform. So we're really happy about that and got some awesome feedback early on already.

Nathan Daniel: 21:08
Good. Yeah, I saw that recently so I wanted to point that out, because that's a big deal. I know a lot of brokers use Brokermint. So that's really cool. Okay. What else do I need to know? If I'm a broker, I'm looking at this platform as a whole for my company, what else do I need to know?

Randy Caroll: 21:29
So as an open API, by having an open API, we're going to be able to integrate to all the various pieces of technology that you may be using to run your brokerage, as well as the pieces of technology that your teams are using, right? So one of the big frustrations can be, maybe you switch to a new platform. And that new platform doesn't integrate with this awesome piece of technology that only one team uses, but they're your highest producing team, and they just can't live without it. They're not going to lose that through time. As a matter of fact, they're going to be able to work with that probably even more effectively than they were previously with one other platform that may be so the open API is huge. It's a broker...

Nathan Daniel: 22:26
Well, let me ask this question. Technology can sometimes be challenging, right? What does the support look like? Because a lot of times we look at stuff, and then yeah, we're gonna make the jump. Next thing you know, the support system is totally not what we thought it was going to be and signed up for. Tell us about the support system at Chime. Because I've got a lot of hats I'm wearing. How am I going to integrate this? How am I going to train my people with it? What does that look like?

Randy Caroll: 22:59
Yeah, absolutely. That's a really good question. So when it comes to support, our headquarters are in Phoenix. So our brokers are going to be working with a client success manager based in Phoenix, Arizona. What I really like about something we instituted probably a month or two ago, is we now run 40 hours of live webinars every week. So that is a tremendous amount of training. And the benefit here is, we cover pretty much the same topics every day. But we change the hours of which we're covering these topics to make it more accessible for the agents. And the fact that they're live means that you can actually log in, ask a question and get a response, right? So I'm really excited about that piece. Because when you're talking about onboarding a brokerage, that doesn't mean you get 250 agents in the same room, crowded around a computer screen, going through training, right? That only happens in fantasy land, right? Corralling two agents for training is hard enough, much less 200. So the fact that we run such a large degree of live, online training has been really helpful. And then the fact that you will have that client success manager there in Phoenix who you can contact for support as well. It's just another layer of flexibility that our clients have been happy with.

Nathan Daniel: 24:49
Okay, so in the onboarding process, if we're taking an agent into the company, and I want to plug into this training, right? You said 40 hours a week, onboarding training, constant webinars that are in this...I think of it like a B-rotation back in high school, right? So it says A, B-rotation where there's--so you should be able to find time the very next day for a topic that's going to work for you. If a time doesn't work, then, hey, here's the next time on Thursday, or whatever it is, right? So then I have a training resource that I can drive people to so I'm not the one doing the heavy lifting.

Randy Caroll: 25:31
Exactly. And the last thing we want is our brokers feeling like they have to be technology trainers now. That's a losing recipe.

Nathan Daniel: 25:42
Okay. And then if a question is not answered in one of those webinar forums, or at any point, if there's a one-off question, then there's a dedicated support rep for that account.

Randy Caroll: 25:56
Yeah, exactly. If you need some additional support, they're there for you.

Nathan Daniel: 26:03
Okay. So let's talk about agents for just a few minutes. I want to hear from an agent's perspective, what is Chime doing? What results are you seeing for those that are high level users right now? Can you tell us about that?

Randy Caroll: 26:18
Yeah, absolutely. You know what, there was a post in our user forum the other day that was amazing. I was so excited. It was this woman who had used a competitor of ours, three years and she's overall happy with them, but decided to make the switch to Chime. And she said, before she even started running paid leads, she was receiving more organic leads through our platform than she had been getting after several years of use with another platform. And she even had...her month of either November or December was our highest GCI. That month alone generated more GCI for her than any other year of business. After switching over to our platform after a few months, of course. It didn't just happen day one. That's unrealistic. But yeah, she made the switch over, had been on for a few months. And her productivity, the way the system identifies opportunities for agents and prioritizes their time and their follow up with people who are more likely to be buyers or sellers, was truly the game changer for her. Because so many other platforms don't necessarily take you down the path that you need to go down, in a user friendly way, to find the opportunities in your database. They're there, you have to dig for them. With Chime, because of our behavior-based tracking and some opportunity development that we've created, it's very easy for agents to log in to identify these people, these people and these people need follow up today. The rest are being nurtured by Chime. So it was a great tool to help increase efficiency. And ultimately, that leads to more transactions.

Nathan Daniel: 28:17
Yeah, so as a part of that nurture process...staying in relationship, it's a relationship business. As an agent, I really don't want to deal with technology either, right? Like it's, and this is the thing. Technology is not the solution, it's a tool to help you be in better relationships, right? And our technology should enhance our ability to do that. So let's just say, follow up campaigns or that nurturing process. How much setup am I going to have to do on the front end as an agent to get this going?

Randy Caroll: 28:55
So I'll say this. No CRM is going to come out of the box right for you. So let's just set proper expectations. With the Chime platform? Yes, we have a library of smart plans. They're used for long term nurture, that you can, in theory, plug and play. I mean, look, it's on the side right behind you. Be you, be real. Do I suggest adding your own flavor? Of course I do. Absolutely. Is that going to take time? Yes. Is your business worth it? Yes, your business is worth the time. Your clients are worth the time that you have to put into to personalize your messaging and it's going to win. So what you need to do is pick and choose the smart plans, personalize them to your flavor, if you will. But then once the triggers are set, you'll never have to touch it again. I mean, talk about spending a few hours or a few days to set up something that will last you the course of your business. I mean, how many more years do you plan on being in business? It's a very, very small time investment for the length of your business.

Nathan Daniel: 30:15
Right. And I imagine as a part of those webinar series that's going on that constant cycle, that training is there.

Randy Caroll: 30:24
Of course, yeah. I didn't want to expect you to learn it by yourself.

Nathan Daniel: 30:26
So any given day, I'm gonna block off 30 minutes. I can dedicate 30 minutes today or even this week to setting this up. If I intentionally want to hop on that call, I can and then I can actually ask my questions live as I'm doing it. All right. So then there's resources again, whether it's developing smart plans and triggers or what-if scenarios and all this kind of stuff. Sometimes it can be overwhelming. I've seen a few systems that it's like, this is way too much. My brain's exploding right now. And I just want to go sell a house.

Randy Caroll: 31:01
Yeah, of course. Right.

Nathan Daniel: 31:03
So that's good. Now let's--I imagine as well, from an agent's login perspective. Lead's coming in. Do they have the same kind of reporting for tracking their ROI? Like if they're doing advertising, marketing referrals? Are they able to track the same thing as far as reports?

Randy Caroll: 31:21
Yeah. Well, the reporting is there for whoever wants to use it.

Nathan Daniel: 31:27
All right. So from an agent perspective, you're covering CRM, you're doing online leads, you're doing the nurture, you're...actually, the system is helping identify potential opportunities for business out of your database. So that sounds like a pretty good program.

Randy Caroll: 31:45
So far, so far.

Nathan Daniel: 31:48
All right. So I'm going to ask the hard questions here. What are some of the downsides of Chime? Whether it's a broker or an agent side? And I know I'm asking, right?

Randy Caroll: 32:01
Absolutely. Open and real. It's one of our core values. We've got five core values of the company, and open and real is one of them. So it's...one of the challenges is not necessarily unique to Chime, but unique to technology, and that's the learning curve. If you've been using a different platform for any length of time, learning Chime is going to be difficult because it's going to be a new platform. It's not going to be especially difficult, like, let's say, you're not going to need to hire a $60,000-a-year Salesforce administrator to build it. But there's going to be some challenges there. Some challenges specific to Chime, perhaps, is, I would say that we have some high level reporting that tells you the information you need to know. But there's definitely some room for improvement on the nitty gritty. I would definitely like to see some improvements there. Something that I know that's become increasingly more and more important, is been lead ponds. So lead pond is essentially a designation within the CRM, where leads go, that aren't necessarily assigned to anyone. But agents are going to have access to them. And you can go into the pond. You can, as an agent, I blocked off two hours to nurture leads, I can go into the pond, call bunch of leads, whoever I get a connection with, I can assign in my name, right. So our lead pond functionality right now is limited, which is actually something that we're hyper aware of. And we have it on our roadmap to be completed in late January to expand on that deficiency. So it exists there in a very basic way today. But we're going to be improving how that looks in the future. I would say from a feature functionality standpoint, one of the things that our clients really want us to add is the ability to send video text messages, or picture text messages with video integrated Bom Bom. So it's not a big deal. For picture text messaging, that's something that we don't do currently. But that's on the roadmap to be completed in 2021. So I'm excited about getting that off the ground.

Nathan Daniel: 34:49
That's good. Okay. Well, thank you for being real and open. I know as a technology company, there's always challenges. There's always things breaking. And that's a part of technology. And the reason they're breaking is because people are using the system, right? And they're finding the holes and finding the breaks in the code. And that's a good thing. So, thank you for going down that and answering those questions. So Randy, thank you for being on today. I really appreciate it. And here's the thing. Tune in or check out Chime. Go to BrokertoBrokerpodcast.com and yo can actually look at som information, some testimonie that I have up on the website Randy, I know we can alway reach out and I'm going t include a link so somebody ca set up a demo with one of either you or one of you awesome team members. S anything that you want to kno about Chime, reach out. And know that the enterprise level there's some--we've got som pricing and stuff that are se up for the enterprise level too so I'm excited about that

Randy Caroll: 35:57
Yeah, absolutely. Please. Either fill out the link that Nathan has or make sure you mention this podcast because it's gratitude for being here. We do offer discounts for the for the enterprise program. So just make sure you mention that, and we really appreciate it.

Nathan Daniel: 36:18
Yeah. Well, again, if you've been listening, we've been talking to Randy Caroll with Chime Technology. Again Randy, thanks for coming back on the show. It was great having you and thanks for sharing about Chime.

Randy Caroll: 36:27
Yeah, man. Anytime. Happy to be here.

Nathan Daniel: 36:30
Catch you later.

Randy Caroll: 36:31
Take it easy.

Nathan Daniel: 36:33
Thank you for tuning in to this episode of the Broker-to-Broker Real Estate podcast. If you like what you heard, make sure you subscribe to the channel. For more information, tools and resources, go to www.brokertobrokerpodcast.com. And always remember: be you and be real. We'll see you on the next episode.